Privacy Policy

Last updated: 27.01.2026

casino-scores.online (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit and use the website casino-scores.online (the “Website”) and any related services (collectively, the “Services”).

We act as a data controller for the purposes of applicable data protection laws, including the EU General Data Protection Regulation (GDPR) where it applies, and relevant privacy and gambling regulations.

By registering an account on the Website, accessing or using our Services, you acknowledge and consent to the processing of your personal data in accordance with this Privacy Policy and our Terms and Conditions. In some cases, we may also rely on other lawful bases such as legal obligation and legitimate interests, as explained below.

If you have any questions about this Privacy Policy, you can contact us at: [email protected]

Information We Collect

We may collect and process the following categories of personal information about you:

Identification and Contact Details

Full name
Date of birth and age
Residential address and country of residence
Email address
Telephone number
Username and account ID
Copies of identification documents (e.g. passport, ID card, driver’s licence)

Account and Transaction Information

Account registration details and account history
Records of deposits, withdrawals, and other payment-related transactions
Records of bets, wagers, game play and gaming session history (where applicable)
Loyalty, bonuses, or promotional participation details
Account balances and limits

Correspondence and Communication

Content of emails, support tickets, webchat, or other communications with our customer service team
Records of complaints, requests, or other feedback
Marketing communication preferences and consent records

Technical and Usage Data

IP address and approximate location (based on IP)
Device identifiers, browser type and version, operating system and platform
Pages visited, links clicked, referring/exit pages, timestamps and session duration
Login and security logs (including failed login attempts and access logs)
Cookies and similar tracking technologies (see Cookie Policy below)

Verification and Compliance Information (KYC/AML/CFT)

Identity verification documents (ID, utility bills, bank statements, etc.)
Proof of ownership of payment methods (e.g. redacted bank or card statements)
Information obtained from third-party verification providers, sanctions lists, and politically exposed person (PEP) databases
Information to comply with anti-money laundering (AML), counter-terrorism financing (CTF) and responsible gambling regulations

Marketing and Profiling Data

Your preferences for receiving marketing communications
Records of your participation in surveys, promotions, or contests
Data used to personalise content, offers, or recommendations

How We Use Your Information

We process your personal data for the following purposes and on the following lawful bases:

Provision of Services and Contract Performance

To enter into and perform our contract with you, we process your data to:

Create and manage your player account
Enable you to access the Website and use the Services
Process deposits, withdrawals, and other transactions
Manage bets, wagers, and game participation
Provide customer support and handle your requests or complaints
Communicate important information regarding your account and the Services

Legal and Regulatory Obligations

We are subject to gambling, AML/CTF, taxation and other regulatory requirements. We process your data to:

Verify your identity and age (KYC)
Prevent, detect, and report money laundering, terrorism financing, and fraudulent activities
Comply with obligations related to responsible gambling
Maintain records required by law, including for accounting and tax
Respond to lawful requests by regulatory or law enforcement authorities

Fraud Prevention and Security

To protect our business, other players, and the integrity of our Services, we process your information to:

Monitor accounts for suspicious or high-risk activities
Prevent, detect, investigate and report fraud, abuse, or security incidents
Enforce our Terms and Conditions and other policies
Maintain the security of our systems, networks, and data

These activities are carried out based on our legitimate interests and, where required, legal obligations.

Service Improvement and Research

We may use aggregated and, where possible, anonymised data to:

Analyse Website traffic and usage patterns
Improve and optimise the performance, functionality, and user experience of our Services
Develop new features, games, and offerings
Conduct statistical and analytics research

Marketing and Personalisation

With your consent where required by law, we use your information to:

Send you marketing communications about our products, services, bonuses and promotions
Personalise and tailor offers, recommendations, and content based on your preferences and usage
Measure and analyse the effectiveness of marketing campaigns

You can withdraw your consent or object to marketing at any time (see Marketing Communication below).

Marketing Communication

We may send you marketing communications by email, SMS, push notifications, or other electronic means if:

You have registered an account and not opted out; or
You have explicitly consented to receive such communications.

These communications may include:

Promotional offers, bonuses, and free spins
Information about new games, features, or campaigns
News and updates relating to our Services

How to Opt-Out

You can opt-out of marketing communications at any time by:

Clicking the “unsubscribe” or “opt-out” link in any marketing email
Adjusting your marketing preferences in your account settings (where available)
Contacting us at [email protected]

Opting out of marketing does not affect service-related communications that are necessary for the performance of our contract with you (e.g. account notifications, transactional emails, important security messages).

Obtaining Personal Information

We collect personal information from:

You (Directly)

When you register an account or update your profile
When you make a deposit, withdrawal, or place a bet
When you contact customer support or communicate with us
When you participate in promotions, surveys, or competitions
When you browse and interact with the Website

Third-Party Providers and Public Sources

To comply with legal obligations and improve our Services, we may obtain information from:

Identity verification and KYC service providers
Payment service providers and financial institutions
Fraud prevention and credit reference agencies (where applicable)
Marketing and analytics service providers
Publicly available sources and sanction/PEP lists
Regulatory authorities and law enforcement, where required

We only obtain personal data from third parties where it is lawful to do so and for the purposes outlined in this Privacy Policy.

Data Recipients

Access to your personal data within our organisation is limited to those who need it to perform their duties. This may include:

Customer support and account management staff
Payments and finance teams
Compliance, risk, and AML/CTF teams
IT, security, and technical operations staff
Marketing and analytics teams
Senior management and internal audit

All staff are under confidentiality obligations and receive training in data protection and responsible handling of personal data.

Releasing Data to Third Parties

We do not sell your personal data. We may share your information with third parties in the following circumstances:

Service Providers (Processors)

We may engage trusted third parties to provide services on our behalf, such as:

Payment processors and financial institutions
Identity verification and KYC providers
Fraud detection, risk, and security service providers
Data hosting, cloud storage, and IT support providers
Analytics and business intelligence providers
Marketing, customer communications, and survey tools

These third parties act as data processors and are contractually required to:

Use your data only for the specified purposes
Implement appropriate technical and organisational security measures
Comply with applicable data protection laws

Game and Platform Providers

Where relevant to our Services, we may share limited data with game providers and platform partners to:

Enable game access and functionality
Monitor game performance and fairness
Detect and prevent fraud or abuse

Legal, Regulatory, and Law Enforcement

We may disclose your information where required or permitted by law, such as:

To gambling regulators or other competent authorities
To law enforcement agencies and courts
To comply with subpoenas, court orders, or other legal processes
To protect our rights, property, and safety or those of our players and third parties

Business Transactions

In the event of a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to a new owner or successor entity, subject to the same privacy protections and obligations described in this Policy.

Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected and to comply with applicable legal and regulatory requirements.

In particular:

Data collected for AML/CTF, KYC, and gambling regulatory compliance is typically retained for a minimum of 5 years after the end of your relationship with us (for example, after account closure), or longer where required by law or justified by our legitimate interests (e.g. ongoing disputes).
Transaction records and accounting data may be retained in accordance with tax and accounting requirements.
Customer support records and security logs are retained for the duration necessary to investigate and resolve issues and to ensure security.

After these periods, your personal data will be securely deleted, anonymised, or pseudonymised.

Right to Erasure After Retention Period

Once the mandatory retention periods and legitimate interest periods have expired, you have the right to request erasure of your personal data, subject to any remaining legal obligations that require continued retention.

You can submit such a request by contacting us at [email protected].

Security of Your Data

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures include, but are not limited to:

Secure login mechanisms (unique IDs and passwords)
Encryption of data in transit (e.g. TLS/SSL) and, where appropriate, at rest
Firewalls, intrusion detection and prevention systems
Access controls and role-based permissions for staff
Regular security monitoring, auditing, and testing
Secure backup and disaster recovery procedures
Staff training on data protection, privacy, and security best practices

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is completely secure. You are also responsible for:

Keeping your login credentials confidential
Using strong, unique passwords
Logging out at the end of each session
Promptly notifying us of any suspected unauthorised access

Your Rights & Contacting Us

Depending on your location and applicable laws (including GDPR where it applies), you may have the following rights in relation to your personal data:

Right of access – to obtain confirmation as to whether we process your personal data and to receive a copy of the data.
Right to rectification – to have inaccurate or incomplete data corrected.
Right to erasure – to request deletion of your personal data when it is no longer necessary, where you have withdrawn consent, or where allowed by law (subject to retention obligations).
Right to restriction of processing – to request that we limit the processing of your data in certain circumstances.
Right to data portability – to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller, where technically feasible.
Right to object – to object to processing based on our legitimate interests, including profiling, and to opt-out of direct marketing at any time.
Right to withdraw consent – where processing is based on your consent, you may withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights or to raise any privacy-related questions or concerns, please contact us at: [email protected]

Complaints to a Supervisory Authority

You also have the right to lodge a complaint with a competent data protection authority. For EU/EEA users, this may be:

The supervisory authority in the Member State of your habitual residence, place of work, or place of the alleged infringement.

We encourage you to contact us first, so we can attempt to resolve your concern directly.

We use cookies and similar technologies to enhance your experience on our Website, analyse usage, and support our Services.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They are widely used to make websites work efficiently, as well as to provide information to site owners.

Types of Cookies We Use

Essential (Strictly Necessary) Cookies These cookies are required for the operation of the Website and cannot be switched off in our systems. They are usually set in response to actions you take, such as:

Logging into your account
Setting your privacy preferences
Filling in forms and navigating between pages

Without these cookies, some Services may not function properly.

Functional Cookies These cookies allow the Website to remember your choices and preferences, such as:

Language and region settings
Saved login preferences (where you choose this)
Customised interface elements

Functional cookies enhance your user experience but are not strictly necessary for basic operation.

Analytics and Advertising Cookies We may use cookies and similar technologies to:

Collect aggregated information about how visitors use the Website
Measure and improve the performance of our pages and campaigns
Deliver relevant advertisements and limit how often you see a particular ad
Understand the effectiveness of our marketing efforts

These may be set by us or by third-party providers (e.g. analytics or advertising networks).

Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to:

Refuse all cookies
Accept only certain types of cookies
Delete cookies already stored on your device

Please note that blocking or deleting certain cookies may affect the functionality of the Website and your ability to use some features.

You can usually find cookie management options in your browser’s “Settings” or “Privacy” section.

Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or the Services we offer. When we make changes, we will:

Update the “Last updated” date at the top of this Policy; and
Take appropriate steps to inform you of significant changes, which may include email notification or a notice on the Website.

Your continued use of the Website and Services after any changes have been posted will constitute your acceptance of the revised Privacy Policy.

If you have any questions or requests concerning this Privacy Policy or our handling of your personal data, please contact us at: [email protected]