Responsible Gaming Policy

At casino-scores.online, gambling is designed and offered purely as entertainment. We recognise that, for some people, gambling can cease to be fun and may lead to financial, emotional, or social harm. This Responsible Gaming Policy outlines our commitment to promoting a safe, fair, and controlled gambling environment for players in the United Kingdom.

Gambling can be enjoyable when it is approached responsibly. However, it is important to understand:

• Gambling is not a way to make money.
• Gambling must never be used to recover debts or solve financial difficulties.
• You should only gamble with money you can afford to lose.

If at any time you feel that your gambling is no longer under control, we strongly encourage you to use the tools described below and to seek professional support.

For any queries regarding responsible gaming, you can contact us at [email protected].

Personal Limits: Your Responsible Gaming Tools

To help you stay in control, casino-scores.online offers a range of responsible gaming tools, accessible through the “Personal Limits” section of your account. These tools allow you to set, monitor, and adjust your own gambling limits.

The available tools include:

• Deposit Limits
• Loss Limits
• Wager Limits
• Cooling-Off Limits
• Self-Exclusion Limits
• Self-Exclusion by Request (via customer support)

You can usually find these options after logging in, under “My Account” → “Responsible Gaming” or “Personal Limits”.

Amending Your Limits

We encourage you to set limits before you start gambling and to review them regularly.

• Decreasing limits (e.g., reducing your daily deposit amount):
• Any reduction to a limit will take effect immediately once confirmed.
• This immediate effect is intended to support safer gaming and prevent excessive play.
• Increasing limits (e.g., raising your weekly loss limit):
• Any increase to an existing limit will be subject to a cooling-off period.
• In most cases, this means the requested increase will only take effect after a defined delay (for example, 24 hours or more), to prevent impulsive decisions made in the heat of the moment.
• You will need to reconfirm your intention once the cooling-off period has elapsed.

During the cooling-off period, your existing lower limits will remain in place. We reserve the right to reject or limit increases where we identify signs of risky or harmful gambling behaviour.

Types of Limits

Deposit Limit

A Deposit Limit allows you to control how much money you can transfer into your casino-scores.online account within a set period.

You can set:

• Daily Deposit Limit – maximum total amount you can deposit in a 24-hour period.
• Weekly Deposit Limit – maximum total amount you can deposit in a 7-day period.
• Monthly Deposit Limit – maximum total amount you can deposit in a calendar month.

Key points:

• Once you reach your deposit limit for the chosen period, you will not be able to deposit any more funds until that period has elapsed.
• Decreasing your deposit limit takes immediate effect.
• Requests to increase your deposit limit are implemented only after a cooling-off period and may be reviewed by our responsible gaming team.

Loss Limit

A Loss Limit helps you control how much you can lose over a period, based on the net loss calculated from your initial deposits, not including any winnings.

How it works:

• The loss limit takes into account:
• Total deposits into your account
• Minus your total withdrawals
• It does not treat winnings as additional funds that can expand your loss capacity. This is to avoid the false impression that “playing with winnings” is risk-free.

You can typically set:

• Daily Loss Limit
• Weekly Loss Limit
• Monthly Loss Limit

Key points:

• Once your net losses reach the limit you have set for the applicable period, you will be restricted from further wagering until that period resets.
• Reducing your loss limit is applied immediately.
• Increasing your loss limit will take effect only after a cooling-off period, and may be denied if we observe indicators of harm.

Wager Limit

A Wager Limit (or betting limit) restricts the total amount you can wager over a defined period, regardless of outcomes (wins or losses).

You can set:

• Daily Wager Limit
• Weekly Wager Limit
• Monthly Wager Limit

Key points:

• Once your total bets reach the set limit within the chosen period, you will no longer be able to place further bets until the period resets.
• Wager limits can be a useful tool if you tend to place many small bets that accumulate quickly.
• Decreases are effective immediately; increases are subject to a cooling-off period.

Cooling-Off Limit (Short-Term Breaks)

If you feel you need a short break from gambling but do not want to fully self-exclude, you can apply a Cooling-Off Limit.

Cooling-Off Period Options

You can request a cooling-off period for:

• 1 day
• 1 week
• 1 month
• Up to 6 months

During a cooling-off period:

• You will not be able to make new deposits.
• You will not be able to place bets or participate in games.
• You will still be able to log in for the sole purpose of checking your balance and requesting withdrawals of remaining funds.
• We will take reasonable steps to suspend marketing communications to you during this time.

Activation and Changes

• A cooling-off period will start as soon as you confirm the setting in your account.
• You cannot cancel or reduce the cooling-off period once it is activated; you must wait for it to expire.
• You may extend your cooling-off period at any time, and such extensions take immediate effect.

Self-Exclusion Limit (Formal Self-Exclusion)

For those who feel their gambling has become problematic, a more robust measure is Self-Exclusion. This is a formal agreement between you and casino-scores.online to block your access to gambling services for a longer, defined period.

Self-Exclusion Periods

You can request self-exclusion for:

• 6 months
• 1 year
• 2 years
• 5 years
• Or another fixed period as available in your account options

During a self-exclusion period:

• Your account will be disabled for gambling purposes.
• You will not be allowed to deposit or place any wagers.
• You may be able to log in only for the purpose of withdrawing remaining funds, if applicable.
• We will take all reasonable steps to prevent you from creating new accounts with casino-scores.online.
• We will remove you from marketing communications for the duration of the self-exclusion.

Once set, a self-exclusion period cannot be cancelled early. At the end of the exclusion period, a reinstatement process may be required, which could involve a cooling-off period and additional responsible gambling checks before any gambling activity can resume.

Self-Exclusion by Request (Via Support)

If you prefer to self-exclude manually, or if you are having difficulty using the “Personal Limits” section, you can request self-exclusion by contacting our support team.

How to Request Self-Exclusion

You may contact us at:

• Email: [email protected]

In your message, please state clearly:

• That you wish to self-exclude
• Whether the exclusion should be for a definite period (e.g., 6 months, 1 year, 5 years) or an indefinite period
• Any relevant account details (e.g., registered name, email address, username) to help us identify your account

Upon receiving your request, we will:

• Confirm your identity and account details (as needed).
• Apply the requested self-exclusion as soon as reasonably practicable.
• Confirm the action taken via email.

Handling of Remaining Funds

When a self-exclusion is applied:

• Any remaining funds in your account may be made available for withdrawal only, subject to our standard verification and withdrawal procedures.
• You will not be able to use those funds for further gambling activity.
• If we are unable to return funds to you (for example, due to incomplete verification), they will be handled in line with applicable legal and regulatory requirements.

External Help & Support

If you are concerned about your gambling or someone else’s, we strongly encourage you to seek help from independent support organisations. These services can provide confidential advice, counselling, and guidance.

Below are some organisations that assist individuals experiencing gambling-related harm, including those accessible from Australia:

• Gamblers Anonymous (GA)
• A fellowship of individuals who share their experience, strength, and hope to help each other recover from problem gambling.
• Website: https://www.gamblersanonymous.org
• Gambling Help Online (Australia)
• Free, confidential, 24/7 online counselling and support for people affected by gambling in Australia.
• Website: https://www.gamblinghelponline.org.au
• Lifeline (Australia)
• 24/7 crisis support and suicide prevention services that can also assist with crisis situations related to gambling harm.
• Website: https://www.lifeline.org.au
• Phone (Australia): 13 11 14
• Gambling Therapy
• An international online service offering free practical advice and emotional support to anyone affected by problem gambling.
• Website: https://www.gamblingtherapy.org
• GamCare (primarily UK-focused but offering international resources)
• Information, advice, and support for problem gamblers and their families.
• Website: https://www.gamcare.org.uk

If you feel that gambling is negatively impacting your life, we urge you to contact one of these organisations as soon as possible, in addition to using the tools available on casino-scores.online.

Protection of Minors

casino-scores.online is committed to preventing underage gambling. Access to our services is strictly limited to individuals who are 18 years of age or older.

Age Verification (KYC – Know Your Customer)

To help ensure that minors cannot access our services, we implement a KYC and age verification process, which may include:

• Requesting identity documents (e.g., passport, driver’s licence, national ID card)
• Verifying your name, date of birth, and address against reliable data sources
• Requesting additional documentation when necessary

If we are unable to verify that a customer is 18 or older:

• The account may be suspended or closed.
• Any transactions may be reviewed in accordance with legal and regulatory obligations.

Providing false or misleading information about your age is a serious breach of our Terms and Conditions and may be reported to the relevant authorities.

Advice for Parents and Guardians

We strongly advise parents and guardians to take an active role in monitoring and controlling the online activity of minors.

To help prevent children from accessing gambling or other adult content on your devices, you may consider using reputable filtering and parental control software, such as:

• Net Nanny – Content filtering and parental control tools.
• Website: https://www.netnanny.com
• CyberPatrol – Internet filtering and monitoring solutions.
• Website: (Note: CyberPatrol services or branding may change over time; please search for current providers.)

You can also:

• Keep login details and passwords confidential.
• Avoid enabling automatic login or saving passwords in browsers on shared devices.
• Educate minors about the risks of gambling and the legal age restrictions.
• Regularly review browser history and installed applications on shared devices.

If you suspect that a minor has an account with us, please contact [email protected] immediately so we can investigate and take appropriate steps.

Recognising Problem Gambling

Consider seeking help if you notice any of the following signs in yourself or someone close to you:

• Gambling with money intended for essential expenses (rent, bills, food).
• Chasing losses in an attempt to win back money.
• Hiding gambling activity from family or friends.
• Borrowing money or selling possessions to gamble.
• Feeling anxious, depressed, or irritable when not gambling.
• Neglecting work, study, or family responsibilities due to gambling.

If any of these apply, we encourage you to:

• Set or tighten your Personal Limits immediately.
• Consider Cooling-Off or Self-Exclusion.
• Seek support from professional services listed above.
• Reach out to us at [email protected] for guidance on available tools.

Our Ongoing Commitment

casino-scores.online is committed to:

• Providing clear information about odds, rules, and game outcomes.
• Maintaining effective responsible gaming tools.
• Training our staff to recognise and respond to potential indicators of problem gambling.
• Cooperating with relevant authorities and support organisations in Australia.
• Reviewing and updating this Responsible Gaming Policy regularly, in line with legal, regulatory, and industry best practices.

Gambling should be enjoyable and conducted in moderation. If it stops being fun, stop gambling and seek help. We are here to support you in maintaining control and making informed, safe choices.